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Terms & Conditions

Please read the following statements carefully as the use of the website means you accept & agree with them. This does not affect your statutory rights as a shopper.

Prices

All prices are shown on the website in GBP (British Pounds).

Prices include VAT.

VAT content is detailed in the shopping basket.

We try to ensure that all prices displayed on the web site are accurate. If we are unable to supply an item which you have ordered we will notify you as soon as we can after receiving your order. In this event you may cancel your order and a full refund of any monies paid will be made.

Postal charges are kept to a minimum dependant on the items ordered. Any postal costs being charged will show during check out. *Some exceptions may apply to remote areas and addresses outside of Mainland UK - Please see Delivery Information below:

Payment

You can pay by any of the cards accepted by "Worldpay". Your credit card details are not passed to us, purely a confirmation of a payment received to our account with "World Pay".

We reserve the right to reject orders and payments in certain circumstances.
If this is the case and we are able to supply the goods you will be offered the option to make payment by bank transfer.

Delivery Information

We offer FREE delivery to the UK Mainland on all orders over £100!

Who do we use?

We use a combination of Royal Mail, DPD or DHL so we can offer you the best service and price for your order.

Most smaller items will be sent Royal Mail Tracked 24 (Delivery aim 1 – 2 days) and all larger items will be sent DPD Next Day*, DHL Next day* or Royal Mail Special Delivery Next Day* dependent upon your location.

Tracking Number

We will provide you with a tracking number for all deliveries when a valid email address and/or mobile number is given at the time of purchase.

Locations

For orders to the following areas a surcharge of £25 may need to be added – Please contact us directly on 01243 545060 or via email at to prevent delay so we can best advise you.

Northern Ireland
Scottish Highlands
Scottish Islands including Orkney Island, Shetland Island, the Inner and Outer Hebrides
Scilly Isles
Isle of Man
Channel Isles including Jersey and Guernsey
* Please be aware that next day service is not guaranteed, and the above areas and other remote locations may be a two-day service.

Saturday Delivery

Please contact us directly to enquire about a Saturday Delivery and costs as this will depend on your location and the item you are looking to purchase.

International Delivery

Please contact us directly for a quote.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to inform us that you wish to return the item. You have a further 14 days from this date to return the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All postage costs are non-refundable and this amount will be deducted from the refund amount.

The buyer is responsible for paying the return postage. We reserve the right to make a reduction to the amount we reimburse you if the value of the item has been diminished in any way, for example, by unpacking, usage or damage in handling. Where postage was free to deliver, our cost of the postage will be deducted from the returned item/ order as well as the above.

To start a return please contact us via phone on 01243 545060 or via email at [email protected] If your return is accepted please send to our business address at:

Detecnicks Limited

Unit 1C Christie Place

Durban Road

Bognor Regis

West Sussex

PO22 9RT

Please ensure you include your full name, a contact telephone number and your original receipt or order number. Please also ensure you send the item tracked and insured to the value of the returned item as we cannot be held responsible for the loss or damage to any items during transit upon return. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected] or by calling us directly on 01243 545060.

Unfortunately we do not accept refunds for gift cards.

Faulty, Damaged or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can rectify the issue as quickly as possible.

We're sorry if you have received a faulty or damaged item. Providing you inform us of any damages or faults within 30 days of receipt of the item, we will endeavor to replace the item or you can request a full refund including the original postage costs. Please contact us directly so we can advise the best method of returning the item to us. No refunds or replacements will be provided until the item has been returned to us.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus any original postage costs unless the item was faulty. Please remember it can take some time for your bank or credit card company to process the refund so please allow 3-10 working days.

Faulty items beyond 31 days of receipt will be subject to manufacturer warranty terms. If you are unsure what these are please contact us directly so we can advise you.

Our Responsibilty

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

You will be responsible if you use this website in breach of these terms of use for any loss that you cause to us as a result of your misuse.

We cannot promise that our website will be uninterupted or error free.We are not responsible to you if we are unable to provide our internet services for any reason beyond our control.

Data Protection

Detecnicks Ltd only use the information we collect about you lawfully (in accordance with the data protection act (2018). All information is collected solely to complete the transaction at the time the information is given and is not retained for any other purpose. We do not sell or pass your information to any other individuals or companies.

Cookies

Cookies are used to save your shopping basket. They are also used to allow us to track which pages are being viewed within our site. We do not allow the use of third party cookies for advertising purposes.
Your personal choice browser has the facility to deny cookies and you have the ability to deny or accept cookies as an option.